Key Points

• Shipping rates may change from time to time — you'll always be shown the live rate before booking, but our published rate cards are subject to revision with notice.
• If a shipment's actual weight (as verified by the courier) differs from what was declared at booking, the difference is billed at the courier's own rate.
• Return-to-Origin (RTO) shipments require a minimum 20-day window; RTO charges apply to the customer unless the return was caused by courier failure.
• Claims for lost, damaged, or non-delivered shipments must be filed within 48 hours, with unboxing/packing video evidence.
• Shipping service payments are settled on a weekly invoicing cycle.
• Your personal and shipment data is shared only with courier partners (e.g. Delhivery, DTDC, Ekart) and technology vendors needed to fulfill and track your shipments — it is never sold.